Refund policy

Return Policy

At House of Lilies, we want you to love your purchase and feel confident shopping with us. If something isn’t quite right, we’re here to help.

Returns

• We accept returns on eligible items within 7 days of delivery

• Items must be:

  • Unworn and unwashed

  • In original condition

  • With original tags attached

Extended Return Coverage (Optional)

At checkout, customers may have the option to add return coverage, which allows for an extended return window of up to 30 days and includes return shipping.

If return coverage is selected at checkout, all return logistics and costs are handled through that coverage provider.

Non-Returnable Items

The following items are final sale and not eligible for return:

• Accessories

• Intimates

• Swimwear

• Sale or clearance items

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery at houseoflilieswi@gmail.com with photos, and we’ll make it right.

Refunds

• Once your return is approved and received, refunds will be issued to the original form of payment

• Please allow 5–10 business days for your refund to process

Shipping Costs

• Original shipping fees are non-refundable

• Return shipping is the responsibility of the customer unless return coverage was selected or the item arrived damaged or incorrect