Shipping Policy

At House of Lilies, we’re committed to getting your order to you as smoothly and thoughtfully as possible. Below you’ll find important information regarding our shipping process, timelines, and responsibilities.

Order Processing

Orders are processed within 1–3 business days after payment is received.

Please note:

• Processing time does not include weekends or holidays

• Orders may take longer to process during high-volume periods, promotions, or holidays

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Shipping times vary depending on your location and the items ordered.

Estimated delivery time:

• 7–14 business days after processing

These timelines are estimates and may be affected by:

• Carrier delays

• Weather conditions

• Supplier processing times

Shipping Rates

Shipping costs are calculated at checkout based on:

• Order weight

• Destination

• Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Tracking Information

Once your order ships, tracking details will be sent to the email address provided at checkout.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

House of Lilies is not responsible for:

• Orders shipped to incorrect or incomplete addresses

• Packages returned due to address errors

If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Delayed Packages

House of Lilies is not responsible for packages once they are marked as delivered by the carrier.

If your package is lost or significantly delayed, please contact the shipping carrier directly using your tracking number.

If you purchased shipping or return coverage at checkout, claims should be filed through the coverage provider.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at houseoflilieswi@gmail.com with:

• Your order number

• Photos of the damaged item and packaging

We’ll work with you to resolve the issue as quickly as possible.

Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.

Contact Information

For shipping-related questions, please contact us at:

houseoflilieswi@gmail.com